Website and booking terms
Version dated 16 October 2026
These terms govern use of cazorel.com and preparation of a vehicle rental request with Cazorel cars, trading as Cazorel, ICE 002206683000063. They complement the vehicle information and rental agreement supplied to the customer. Specific conditions accepted with your confirmation set out the terms of your rental.
From vehicle selection to confirmation
Choose a vehicle, dates, pickup location and extras. The first form takes you to the summary and contact details step. Final submission creates a request. A “request received” message or order reference does not guarantee availability or constitute final confirmation.
A booking is confirmed after the Cazorel team checks the request and communicates its acceptance. Do not plan your journey on the assumption that a pending request is confirmed. If the requested model or conditions cannot be provided, the team will contact you; any different arrangement must be accepted before commitment.
Rates, duration and seasons
Base rates and extras are entered in EUR. The “from” price is the lowest applicable daily duration tier, using the current season when seasonal pricing exists. The duration needed for that rate is shown. It is not the price of every one-day rental.
The summary takes account of selected dates, seasonal periods, duration tiers and extras. The return date does not add a rental day when it is the end of the calculated stay. Times and minimum rental conditions remain those shown during the journey. Particular delivery or pickup charges are stated before confirmation. An unaccepted supplement must not be represented as already agreed.
EUR, USD and MAD
Display currency can be selected independently of language. Conversions use EUR amounts with a dated exchange rate and line items rounded to two decimals. The accepted amount, currency and rate are stored with the request. A later rate does not retrospectively change that summary.
If a rate or price changes before submission, a new summary must be accepted. When a sufficiently recent exchange rate is unavailable, a new request must be explicitly prepared in EUR. Payment arrangements and settlement currency are confirmed with you; display conversion is not a banking transaction.
Payment, security deposit and insurance
The journey retains payment on delivery under arrangements confirmed by Cazorel. It does not request online card payment. Selected vehicle categories are available without a security deposit, subject to conditions. Requirements for your selected vehicle are communicated before confirmation.
Comprehensive insurance and unlimited mileage statements must be read with the vehicle and rental contract conditions. Cover, exclusions, any excess and permitted-use restrictions are set out in the agreement; “comprehensive” does not mean that every possible damage or use is covered. Ask for clarification before acceptance if you have a particular requirement.
Drivers and vehicle use
Licence, identity, age and driving requirements are checked for the requested vehicle. This page does not promise one minimum age or licence-holding period for every vehicle. Use must comply with the agreement, traffic rules and authorised-driver conditions. Taking the vehicle abroad, special uses or driving outside the agreed conditions requires prior approval where required by the agreement.
Pickup, delivery and return
The place, time and meeting point are agreed with Cazorel. A listed destination identifies where a request can be arranged; it does not establish a staffed branch or date-specific availability. Dakhla refers to the separate city, not Agadir. Airport delivery must be organised using relevant flight details.
At handover and return, check the vehicle’s condition, fuel, equipment and documents together. Report discrepancies before departure. Notify the team promptly of delays or changes. An extension is only agreed once confirmed.
Changes, cancellation and complaints
See our cancellation and refund policy. Unconfirmed requests can be cancelled through the account before pickup. Confirmed bookings have a cancellation-request function for staff review. For complaints, provide your reference, the facts and supporting documents using +212 661 654 725 or the contact details in your confirmation.
Website use and information
Provide accurate information and do not attempt to access another person’s account or requests. Photographs, text, trademarks and design elements cannot be reused without the relevant rights or permission. Destination photographs illustrate a place and do not necessarily depict a pickup point. Reported errors are handled under our editorial standards.
These terms remain subject to mandatory customer protections and do not remove rights granted by applicable rules. Personal data is handled under our privacy policy.