Cancellation, changes and refunds
Version dated 16 October 2026
Unexpected events can change your travel plans. This page explains how to notify us and what happens next. Have your reference and dates ready so our team can locate the right request.
Free cancellation before pickup
You may cancel without rental cancellation charges before the scheduled pickup time. The time you submit the cancellation request is used, provided the booking can be identified. Cancellation is different from postponement: state clearly which you want.
For an unconfirmed request, use Cancel my request in My bookings. For a confirmed booking, use Request cancellation or contact Cazorel. Staff processing ensures the booking is closed correctly; retain the acknowledgement and cancellation confirmation.
No-show, delays and a rental already started
Tell us promptly if your flight is delayed or you cannot attend. A delay does not automatically extend the rental. A no-show without notification, a request sent after pickup time and an early return are reviewed under the accepted agreement and circumstances; they do not automatically create a pro-rata refund.
Changing dates or vehicles
Changes depend on availability, seasonal rates and conditions for the new dates. The team will explain any price difference before agreement. The original booking remains the reference until a change is confirmed. Do not submit several identical requests to change an existing booking.
If an amount has already been paid
The website journey provides for payment on delivery. If a payment was separately agreed and received, give its reference to the team. After checking the cancellation and payment, we explain the refundable amount and return method. We do not ask for card details in a contact form.
Timing depends on verification and the relevant payment provider; this page does not guarantee a specific bank credit date. Accepted amounts remain identifiable in their currency with the saved rate. Daily exchange-rate updates do not retrospectively recalculate the booking.
If Cazorel cannot fulfil a confirmed booking
We will contact you to explain. An alternative is arranged only with your agreement. If no solution is accepted, amounts received for the unprovided service are handled for repayment, subject to your rights under applicable rules.
Contact and tracking
Check status in My bookings or call +212 661 654 725. A cancellation request shown as pending means staff must still confirm closure. For disputes, describe what happened and provide only necessary supporting documents.